Customer Relationships Archives

Jan25
Your Last Impression
Seth Godin, one of the world's leading marketing gurus, has an insightful piece on his blog that I wanted to forward you because I think it has some great applications for you as a sales professional.It has to do with...
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Jan16
Looking for Eco-Friendly Corporate Gifts? Empire Promos Has You Covered
Have a customer who would appreciate eco-friendly products when it comes to the gifts and thank you's you give?  Or, are you an eco-friendly or environmentally centered business that wants your corporate gifts to reflect that focus?  Empire Promos have... Continue Reading
Dec31
More on Calming Upset Customers
Earlier, I posted an article on dealing with upset customers.  In researching the topic a little more, I ran across an excerpt from a book by Rebecca Morgan.Her book is entitled "Calming Upset Customers".  Here are 14 tips on doing... Continue Reading
Upset Customers Can Be Turned Around. Here's How...
When you have an upset customer, its actually a sales opportunity.  Or, at the very least, an opportunity to build a strong customer relationship.Continental Airlines conducted an interesting experiment that illustrates my point:For eight months, Continental's customer relations group randomly... Continue Reading
Aug30
Fire Your Worst Customer...NOW!
One thing that might be creating the most stress in your life right now is something you are doing to help out someone (like a needy customer) who doesn't deserve it. And if you're like me, you feel guilty about even thinking... Continue Reading
Aug 6
Hear More Secrets on Why Treating Customers Like Kings and Queens Works for the New Jersey Nets
When you're the New Jersey Nets, you have to get creative when it comes to attracting entertainment dollars.Afterall, they compete for fans in the number one media market in the world.  They have NBA competition in New York with the... Continue Reading
 


Do You Talk to Your Customers Like This?
Lessons From the NBA on Treating Your Customer Right
Two Easy Ways to Keep Your Customers Buying From You...Forever!
Sales Lessons from My Son's First Birthday
Sprint Proves That It's O.K. to "Fire Your Customer"
Two Readers Weigh In On the Perils of Not Engaging Your Customer
Losing Sales by Not Engaging
How Special Are Your "Special" Customers?
Good Customer Service
Accountability for Poor Customer Service
Delivering Bad News
Businesses vs. Customers, Part II
Why Face to Face Selling Is Making a Comeback
Attention to Detail
Targeting Your Customer
Is Your Prospect Lying to You?
Avoiding Small Talk When Selling
Lessons Learned From Japanese "Sales" Culture
As I Said Earlier, It Might Be OK to Fire Your Customer
Wedding Gets A+, Hotel Gets C-
All Better Now
A Big Company That Gets It Right
Another Take on Gas Ads
A Great Thought Provoker
The Jeffrey Gitomer Interview: DEALING WITH ANGRY CUSTOMERS, GITOMER STYLE
The Jeffrey Gitomer Interview: WHEN SHOULD YOU "FIRE" YOUR CUSTOMER?
When To Limit "Free"
Firing Your Customer
Another Lesson in Not Judging a Book By It's Cover
When Big Acts Small, It Works
Are You Being Creepy?
Friendly (Not) Customer Service
Lessons Learned From Non-Working Customer Service
Customer Service That Doesn't Work...Literally
Your Customers Want One Thing: Their Problems Solved When They Call
24.7.365
Unexpected Service at Office Depot
Selling Without Service Spells D-O-O-M
Timers for Waiters
It Could Work Great, IF....

Customer Relationships Archives

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