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Dec31
Seth Godin, Ron Paul, Barrack Obama and Effective Marketing

Seth Godin says that his votes for the top two marketers of the year are politicians.  Ron Paul, a Republican, and Barrack Obama, a Democrat.

Barrack ObamaObama has an outside chance of making Seth's prediction have teeth, but Ron Paul?  I think of him as the rich man's Mike Gravel.

Democrats assessing the Republican race for President point with great excitement at Paul, mainly because he disagrees with many Republican beliefs. Similarly, Republican supporters just love Joe Lieberman, the conservative, independent-minded turncoat Democrat.

I think Ron Paul will fade fast.  He wasn't going to garner much support, either in Ron PaulIowa or other states.  The fact that he has raised money - significant amounts of it - online speak mainly to being outside of most of the traditional money in the race.  His only option was to garner support online, and a majority of that support comes from other Libertarians (the party that Paul identifies most with, politically and idealogically).

Obama?  His marketing is more about an effective and enthusiastic ground support network in Iowa.  If he loses there, I'm not sure if all the creative marketing in the world can re-inflate his campaign.

I'm not that thrilled, or impressed, with Seth's choices for marketer of the year.  But we'll let the caucusers in Iowa have the final vote on how effective their marketing was...

Dec31
More on Calming Upset Customers
Earlier, I posted an article on dealing with upset customers.  In researching the topic a little more, I ran across an excerpt from a book by Rebecca Morgan.Her book is entitled "Calming Upset Customers".  Here are 14 tips on doing... Continue Reading
The Story Behind the New Year's Eve Song
When you go back to the office after New Year's, you can wow your sales associates with the history behind the song you always here on New Year's Eve.Scottish poet Robert Burns published the New Year's Eve favorite "Auld Lang... Continue Reading
Upset Customers Can Be Turned Around. Here's How...
When you have an upset customer, its actually a sales opportunity.  Or, at the very least, an opportunity to build a strong customer relationship.Continental Airlines conducted an interesting experiment that illustrates my point:For eight months, Continental's customer relations group randomly... Continue Reading

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