A discussion about sales, sales tips and advice, and about those who land the deal

Everyone complaining about Sprint's decision to fire about 1,000 of their "problem" customers has never been in sales.  And if anyone in a sales career is casting judgement towards Sprint, you shouldn't.

Here's why:

We've all had at least one customer who is never please, hounds us endlessly, isn't happy despite our true best efforts, and is constantly making unreasonable requests. 

Remember how you felt about those customers?  Now multiply that times 1000.

Not only are Sprint's customer service reps cheering the move, but it will also probably improve their bottom line.  50 complaint calls from these customers every month?  C'mon...get real.  That costs Sprint big bucks every month.

In honor of Sprint's move, I challenge you to fire one of your worst customers.  Give them over to the competition.  You can do it professionally with a well-written letter, like Sprint did. 

That would be a double victory for you, if you think about it!

Go ahead...play Donald Trump and tell that pain-in-the-neck customer, "YOU'RE FIRED!"