While I was posting about my incredible purchase experience with Jennifer Murphy's miniature bear website, a guy from the local cable company - BrightHouse Networks - came by to upgrade our cable package. We wanted to switch to a digital phone service, as well as get a digital video recorder installed.
Suffice it to say that what the anti-Christ is to Christianity, interacting with the cable company is to a purchase from Jennifer Murphy.
A quick review of my recent experience:
- On hold for 15 minutes trying to order the service.
- Had to wait two weeks to get it installed.
- Was told our installer would be here between 9am and 11am (it used to be a four hour window, so I guess that's a sign of progress...)
- When he showed up, he looked about as excited as someone standing in line at the cable company to pay their bill.
- He mumbled when he talked, and didn't make eye contact.
- He was quick and efficient, but not that helpful. He wanted to rush through the operation of the digital video recorder, and kept telling me to click on channel 997 if I had questions or needed help being walked through the operation of it all.
- I had to help him plug stuff in. Got my shirt dirty.
- No smile, no wave, no thank you when he left.
Yeah, I'll pay the cable bill. I like television, and I think once I figure out how to record shows on the DVR I'll like that also. But the experience did nothing to bolster my image of the cable company. My buying "experience" was more like buying "endurance".
my timewarner experience,
depresion hit for the first time in 62 years so i left my apt.in waltham,ma.thinking my friend narciso would return my cable box.so when i went to log in to life a year later 2/1/07 i was surprized by my $1000.00 bill for several of the cable box's.timewarner also said i owe @880.00 for the sevice bill them they found another $220.00 i owed from helping a friend sign up when she was down on her luck.so now it's @2100.00 to get cable reinstalled in lynn,ma.i called my state sen. tom mcgee office they called back to say timewarner's monopoly on cable around here gives no discount for whatever reason even to them.so here i am $2100.00 out of pocket later wondering what do people do without my resouces?go back to mcclain's mental hospital never to need timewarner again?
steve sherman at shermsteve@gmail.com
p.s.happy tv watching with my new dvr in lynn the city of sin timewarner won't let you out the same way you got in...
Posted by: steve sherman | February 14, 2007 1:12 AM | Permalink to Comment