Loyal LandingTheDeal reader, Don Ochoa, points us to a new service aimed at keeping big companies accountable when it comes to instances of bad customer service:
Dear Mr. Tudor,
I recently read one of your posting published on December 28thentitled "More Bad Customer Service, Courtesy of Verizon." Related to your posting I wanted to make you aware of an interesting new service intended to make companies accountable for their poor customer service, such as in the example provided in your story.
The service is called 321-CALL-LOG and it allows users to automatically record, authenticate, and notarize telephone and email conversations you have with customer service representatives. The service, to be legally compliant, announces to the agent every 3 minutes that the call is being recorded. 321-CALL-LOG gives consumers a systematic way to make customer service reps accountable for what they say or promised to consumers.
I would like to extend to you and your readers an invitation to join
321-CALL-LOG. Please visit the following link to view the site and
register:
www.321calllog.com
Currently the service is on invitation only bases; this to control the
amount of traffic that flows through our network, our intention is to make the service available to the general public in the near future. To register please use the following temporary invitation code:
321comeonin
Thank you,
Don Ochoa
www.321calllog.com
Thanks, Don. It sounds like an interesting and innovative method for holding big corporations' feet to the proverbial fire. To clarify, this is a service you use before you call a customer service center...it actually records your conversation with the customer service center and logs it so that you have proof of what was said during the conversation. It's intended to be used as a method of getting better service out of the normally less-than-terrific customer service departments you call with your complaint.
Terrific idea!
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