A discussion about sales, sales tips and advice, and about those who land the deal

Two horrible customer service stories in one week? 

First, it was the AOL fiasco.

Now, the cable installer falls asleep on your couch.

As I've said a thousand times, everyone in your company is in sales.  AOL and Comcast Cable have spend hundreds of millions of dollars in advertising...much of it now un-done by two losers who shouldn't be dealing with people in any  way whatsoever.