A discussion about sales, sales tips and advice, and about those who land the deal

I had to deal with an upset customer today.  That's never pleasant, but it happens from time to time to everyone in every type of business.

The subject of the "upset customer" is touchy, and sometimes avoided by sales professionals.  Why?  Because they'd rather "hope" that it never happens, and when it does they avoid that customer or offer lame excuses to cover their you-know-whats.

Here's a link to a great article by Dave Kahle on the subject of dealing with an upset customer.  Click here to read his good advice on the subject.

Never be afraid of dealing with an upset customer.  As Kahle points out, they aren't usually upset with you personally, just the situation that you have some level of control of resolving.