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May18
Judging a Book by It's Cover

OK, maybe you should skip this building the next time you're making sales calls...

But, sales professionals who judge the value of a prospect by the part of the city they do business in, the look of the building they do business in, or the type of customers they serve, are making a big mistake.

Never, ever, EVER do that. 

Two quick stories to share from my sales career:

  • When I first got into sales, I was given the area that nobody wanted (an hour and a half away from our office).  It turned out to be great because nobody had worked the area in years, leaving everything for the rookie (me) to close.  I learned early on not to judge an area by it's location.
  • In that area nobody wanted was a building nobody had visited.  A plain brick building near a set of railroad tracks...dirt parking lot...bad part of town.  I took a shot and decided to visit them.  Within two years, they accounted for more than $120,000 in business.  They were the biggest customer in our district.  Great reference.  Wonderful, wonderful people.  I learned early on not to judge an account by how their building looked.

Just wanted to remind all you sales pros out there to never overlook the potential in an account.


2 Comments/Trackbacks




It's interesting what you say Dan, in that it made me remember one smart guy named Peter Lynch.

One of the things that would attract him to invest in a business, assuming all other things looked good, was that they weren't extravagent in the type of buildings they owned.

He used that as one of the deciding factors in investing in a company. He liked the thought that they cared about being tight with investor's money and were not interested in impressing people with monuments that housed offices.

10 years ago, as a sales manager of an industrial supply company, I was training a new salesman. We drove past a small office building with signage indicating a dentist office, an insurance office and a manufacturer. A manufacturer? Huh?

In an effort to teach the lesson you are teaching here, I told my new rep to pull into the parking lot. We cold called the manufacturer who was just getting started. His office was actually in the basement.

Later I would come to find out that he owned the building and the plant was in another location. This was just the home office.

A year later I became the Vice President of the company and have been in that position since. I own stock in the company and have earned over a million dollars by not judging this 'book'.

We now have plants in two states and are developing new products as fast as we can. We still operate a multi-million dollar company from the same basement.

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