A discussion about sales, sales tips and advice, and about those who land the deal

Ron from Buzzoodle makes a good observation, and throws out a valid warning, on my post "Firing Your Customer":

I agree with you Dan, but do not do it lightly.

We have had 3 customers I would say were difficult.  Ones that at times we wished we did not have.

In all three cases, later after the successful project, they became huge fans and started referring us to other people very agressively.  They all knew they were demanding and appreciated the extra effort.

In one case, we lost three staff that were working on the project, so it is not always worth it.

My addition to your post boils down to: Don't fire a client lightly, but fire them before they do damage to the organization.

Point well taken, Ron.  It's a judgement call, to say the least.  Just make sure you're using good judgement when you decide to pull the trigger and "fire" your customer.