A discussion about sales, sales tips and advice, and about those who land the deal

Apply Seth Godin's post to your sales career.  More specifically, your customers.

How accessible are you?  Do you hide behind voicemail (and your lame, boring, unoriginal voicemail message)?  How quickly do you follow-up with a customer complaint or problem?  If I need to reach you after business hours, can I? 

For me, that's what determines whether I become a passionate user of your product or service: How quickly can I get a hold of you on my terms, and when I want to talk to you? 

And, something tells me that I'm not alone...