Can it be helped? Really, now. Think about it.
You told your customer that you couldn't help being late. Of course you could. You chose not to.
You told your customer that you couldn't do anything more about the price. Of course you could. You chose not to.
What else could be helped? And, what would the result be if it could be helped...and you were the reason it was helped?
Sales professionals who make sure it could be helped are the ones winning awards at the end of the year...the ones you read about in the company newsletter...and the ones driving the nice cars and living in the nice houses.
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