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Mar29
Anti-Permission Marketing?

It's rare that I mildly disagree with The Great One, but I'm about to do it for the second time in as many posts here in "The Seth Godin Post-Game Show" category of Landing the Deal. 

Seth tries to make the point that since you have to go to the sales presentation in the conference room, and have to listen to the sales rep and his presentation, and you're getting paid for it, you should enjoy it.  Artificially, if need be.  Seth writes:

When you go to the presentation in the auditorium, don't sit in the back row. It doesn't matter if you don't feel like sitting in the front row, you should. The presenter will do a better job. And if you're tired, work hard at smiling and making contact. The presenter will do better, especially if he's particularly boring and nervous.

Don't bring a bag of Fritos. Don't sit back. Don't close your eyes.

Do bring snacks for your guest. Do lean forward. Do smile at attempts at humor. Laugh, even.

When the sales rep is giving you the specs on the steel pipes or the consulting services, challenge him. Ask hard questions. Figure out what he knows. If it's worth you having him come over, it's worth discovering what he knows.

All well and good, but...

 

...what about "Permission Marketing"?  I love that book...I try to live that book, professionally, in sales and marketing.

If someone is forced to go and listen to the sales rep, forced to ask questions that they really aren't interested in asking, forced to laugh at lame jokes, forced to be interested, doesn't that go against the principles of Godin's "Permission Marketing" manifesto?

Hey, I'll be the first one to say "hip hip hooray" on the sales side if I'm the one up there presenting.  You mean I don't really have to be compelling?  Don't need to have a great reason for every person in the room being in the room?  They'll just show up?  Hot dog!

Here's my take on it: If you're a sales professional, you better work your rear end off to make people put down their Fritos, take notice in what you're saying, be THE BEST sales professional you can be.  Every time.  No matter what.

The argument that The Great One makes in saying "you're being paid to be at the meeting, you should care" is, it seems to me, going against being there because you want to be there.  You have a vested interest in being there...even if someone else in the building scheduled the meeting, you'd make time and attend.  Does that make sense?

Sorry, Seth.  I put the onus on the sales professional doing the presentation.  Or the product or service their selling.  Or the company the represent. 

Seth Godin is coming to give a presentation?  I'm there.  I'll camp out the night before to get a seat in the front row.  The Konica sales rep is coming in to try and get us to switch copiers?  Pass me the Fritos!

I would say, being on both the buying and the selling end, don't reward sub-par sales reps by giving it your all.  Give them permission to market to you first by offering an original presentation and a compelling product or service, and then knock their socks off to earn their attention (and their hard earned company money) by being amazing in the way you conduct the presentation.  In the long run, you'll be a better professional, they'll get the information they need, and you'll live a rich, fulfilling life.

Now, if you'll excuse me, all this talk about Fritos has given me the munchies...(hey, do you know how they make Fritos?)


5 Comments/Trackbacks




Dan, I agree with you and I agree with the author. Nice fence sitting eh? You built a great case for individual differences and choice and I am in complete agreement.

So why do the author's words make sense too? Believe it or not:-) the brain actually squirts serotonin (a hormone for well-being and one that helps effective communication) when speakers see folks up front, in tune and responsive to their prompts. That is a win/win when it gets the speaker doing a better talk, and the listeners "knowing and being known." Just another angle (dumb but true) to a good read here. Thanks Dan.

To amplify Ellen's comment, it's pretty simple: if your behavior can get the presenter/sales rep to do a better job, and it's your job to get them to do a better job, then why not change your behavior?

To do otherwise, to blame the presenter, is slacking off.

This has nothing to do with Permission Marketing, because PM is based on the idea that you are asking the listener to "pay attention" and you must earn the attention.

My post is predicated on the fact that the audience is ALREADY getting paid to pay attention. Yes, of course the onus is on the person at the front of the room to be amazing, to earn it. But the audience is always part of the deal. Ask any comedian about the difference between a good room and a not so good one.

» The Debate Continues from LandingTheDeal
Seth Godin had additional thoughts on my disagreement with him regarding how to approach sales presentations if you're in the group being presented to.  You can read Seth's original post here, and then my response on the Seth Godin Post-Game... [Read More]

I agree the sales person has to try, Dan, but even if you are the potential client, you are also selling you company by showing professionalism and enthusiasm.

They will go back and talk, they may start/run a bigger business than yours in 5 years, their uncle may be President of Uraguay, you just don't know. There is not a minute in a given day that an employee is not selling their employer, intentionally or otherwise.

However, I would say do not invite vendors in unless you really are interested in what they can provide you. It is more polite to say no up front.

Great posting. Obviously, however, you're both right. The onus is on the speaker because he wants you to listen but the audience can help the speaker a lot and make the presentation more likely to be worth listening to.

Did you see the video of Stephen Colbert roasting the president at the Washington Correspondents' Dinner?

Colbert is a hilarious speaker but it fell flat and part of the reason was that no one felt comfortable laughing at his fairly strong ridicule of George Bush when the president was sitting right there at the head table.

If people would have been roaring out loud, I think it would have been flawed but very different.

You gave me an idea for a posting on my recruiting blog however (RecruitingAnimal.com).

It will be about the effect the interview can have on the interviewee if he follows Godin's advice or your's.

By the way, Dave Lefkow on the Jobster blog also recently complained about Godin straying from his PM principles.

But, gee whiz, PM is not a religionand it does not have absolute validity in all situations.

Regards

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