That was the comment to my previous post below. How do you get everyone to pay attention to the little things that might make a difference in winning over customers?
My thoughts on winning over customers by paying attention to the little things:
- It has to be preached over and over again by the management or owner.
- It has to be one of the highest priorities.
- Give your workers the power to make each customer happy.
- Hire a "customer" to come in and list everything that they'd like to see differently - and then implement those ideas.
That's a beginning. But the commenter is right in his main point: The challenge lies in getting your whole organization/office/staff/store/restaurant/whatever to see the value in doing the little things right. Otherwise, good deeds by only a few inspired workers will probably go largely unnoticed.
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